Import Older Data from Freshchat to Zendesk QA
Need to import older data from Freshchat? Contact Zendesk Support for help with syncing data beyond the last 24 hours.
What should I do if I need to import older data from Freshchat?
If you need to import older data from Freshchat, you can reach out to the Zendesk Support team for assistance. By default, Zendesk QA starts syncing the last 24 hours of data from your Freshchat account once connected. However, if you require data from an earlier period, the Support team can help facilitate this process. It's important to ensure that your data retention settings are configured correctly to meet your needs.
More related questions
How do I connect Freshchat to Zendesk QA?
Connecting Freshchat to Zendesk QA is a straightforward process. First, during the signup, select Freshchat from the list of integrations. Then, give your connection a name, which is helpful if you plan to add multiple connections in the future,…
Can I control what data is synced from Freshchat to Zendesk QA?
Yes, you can control what data is synced from Freshchat to Zendesk QA. During the connection process, there are additional security options available that allow you to prevent specific information and conversations from being synced. This feature…
What happens after I connect Freshchat to Zendesk QA?
After connecting Freshchat to Zendesk QA, the system will begin syncing the last 24 hours of data from your Freshchat account. This process may take some time depending on the volume of your conversations and the options you selected during setup….
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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