Troubleshooting Non-Displaying Saved Article Lists
What should I do if my saved article lists aren't displaying?
If your saved article lists aren't displaying in Zendesk Guide, and you're seeing a 'something didn't work' message, it might be a bug. First, ensure you're logged in as a Guide admin and try refreshing the page. If the issue persists, consider logging a bug with Zendesk support.
In the meantime, check if other lists are working and if you can create new lists. If not, this might indicate a broader issue that needs attention from Zendesk's technical team.
More related questions
How can I share a saved article list in Zendesk Guide?
To share a saved article list in Zendesk Guide, you need to be a Guide admin. Simply navigate to the Manage articles icon in the sidebar, select the list you want to share from the Saved lists section, and choose 'Share list' from the drop-down…
What steps do I follow to unshare a saved article list?
Unsharing a saved article list in Zendesk Guide is straightforward. As a Guide admin, click the Manage articles icon in the sidebar, then select the list you want to unshare from the Shared lists section. From the Save list drop-down menu, click…
How do I delete a saved article list in Zendesk Guide?
Deleting a saved article list in Zendesk Guide is a simple process. As a Guide admin, click the Manage articles icon in the sidebar, then select the list you wish to delete from the Saved lists section. From the Save list drop-down menu, click…
Can I duplicate a saved article list in Zendesk Guide?
Yes, you can duplicate a saved article list in Zendesk Guide. As a Guide admin, click the Manage articles icon in the sidebar, select the list you want to duplicate, and choose 'Duplicate list' from the Save list drop-down menu. You'll then be…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
