The ATTRIBUTE_FIX function in Zendesk Explore is used to aggregate data at a specific level. In the context of reporting on article views, it helps consolidate views across different languages under one article title.
By usingATTRIBUTE_FIX(SUM(Article views), [Article ID])
, you ensure that the views are summed up for each article ID, regardless of the language. This function is essential for creating a streamlined and human-readable report.
To report on article views for all languages in Zendesk, you need to create a custom report in Zendesk Explore. This involves creating a calculated metric and two calculated attributes to consolidate views under one article title in your preferred…
Creating a report on article views in Zendesk is considered easy. The process is straightforward and should take about 10 minutes to complete. You'll need Zendesk Explore Professional or Enterprise access, along with Editor or Admin permissions….
To create a report in Zendesk Explore, you need Editor or Admin permissions. These permissions allow you to access the necessary tools and data to build your report. Ensure you have Zendesk Explore Professional or Enterprise, as these plans provide…
To create a calculated metric for article views in Zendesk, start by opening the report builder in Zendesk Explore. Click the Calculations menu and select 'Standard calculated metric'. Name the metric 'Views for all languages' and enter the formula…
To create a calculated attribute for article titles in Zendesk, use the report builder in Zendesk Explore. Click the Calculations menu and select 'Standard calculated attribute'. First, create an attribute named 'Location plus article ID' with the…