New 'webhooks' Requirement in Zendesk Apps
What is the new 'webhooks' requirement in Zendesk app installations?
The new 'webhooks' requirement allows developers to create webhooks during app installation. This feature provides flexibility for admins to edit or deactivate webhooks as needed, unlike targets. However, any changes made by admins can be overridden by app updates.
This change means that developers can now specify a secret signing key for webhooks, which cannot be viewed or reset by account admins. This ensures that developers can validate a single signing secret when receiving webhooks to their server. For more details, check out theoriginal announcement.
More related questions
How do webhooks differ from targets in Zendesk app requirements?
Webhooks differ from targets in that they can be edited and deactivated by admins, providing more flexibility. However, any manual changes can be overridden by app updates. This means that while admins have control over webhooks, they need to be…
Can admins edit or deactivate webhooks created by Zendesk apps?
Yes, admins can edit or deactivate webhooks created by Zendesk apps, unlike targets. This provides flexibility to address any issues that may arise. However, it's important to note that any changes made by admins can be overridden by updates from…
What should developers do to transition from targets to webhooks in Zendesk apps?
Developers should remove the 'targets' requirement and add a 'webhooks' requirement in their requirements.json file. This change will create a webhook linked to any triggers created by the app. It's important to ensure that any non-app-associated…
How can developers specify a secret signing key for webhooks in Zendesk?
Developers can specify a secret signing key for webhooks in the app's requirements.json file. This key cannot be viewed or reset by account admins, ensuring security. By defining a secret signing key, developers can validate a single signing secret…
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