image for site

How 'Create and Update' Works in Zendesk Data Importer

Understand how the 'Create and update' import type in Zendesk simplifies managing new and existing records in one CSV file.

How does the 'Create and update' import type work in Zendesk?

The 'Create and update' import type in Zendesk allows you to manage both new and existing records in a single CSV file. This means you no longer need to separate your data into different files for creating and updating records. By using this import type, you can streamline your data management process, ensuring that your records are up-to-date and accurate with less effort.


More related questions

What new feature has been added to the Zendesk data importer?

Zendesk has introduced a new feature that allows you to create and update records in a single data importer job. Previously, you had to use separate CSV files and jobs for creating new records and updating existing ones. Now, with the 'Create and…

Why did Zendesk enhance the data importer?

Zendesk enhanced the data importer to streamline data management processes for users. By allowing import jobs to both create and update records, Zendesk aims to help users maintain data integrity more efficiently. This enhancement is part of…

Do I need to take any action to use the new data importer feature?

No action is required on your part to use the new data importer feature. This functionality is being rolled out automatically to all Zendesk Suite plans. You can start using the data importer the next time you need to add or update your…

Where can I provide feedback about the new Zendesk data importer feature?

If you have feedback or questions about the new Zendesk data importer feature, you can visit the Zendesk community forum. This platform is where Zendesk collects and manages customer product feedback. For general assistance with Zendesk products,…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites