Redirected to Logout URL with SSO SAML
Why are users redirected to the logout URL when using SSO with SAML?
Users are often redirected to the logout URL during SSO with SAML due to an SSL certificate update.
When your server's SSL certificate is updated or changed, it results in a new fingerprint. This new fingerprint needs to be updated in your Zendesk Support account. If you don't have access to the new certificate data, you can decode the SSL using online tools like CSR Decoder and Certificate Decoder to obtain the new SHA2 fingerprint. Once you have the new fingerprint, navigate to Admin Center > Account > Security > Single sign-on, select SAML, update the Certificate fingerprint field, and save the changes. For more details, visit theoriginal link.
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If you're facing SSO login issues with Auth0, ensure users are created in both Auth0 and Zendesk. Users created only in Auth0 may face login issues and be redirected to the logout URL. To resolve this, make sure that user profiles are created in…
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