Track Agent Sign-In Activity on Zendesk
Is it possible to track agent sign-in activity on Zendesk?
Yes, tracking agent sign-in activity on Zendesk is possible through the audit log, available on Enterprise plans. By filtering the audit log with 'Signed in' as the Activity type and 'Team member' as the Type, you can see when agents have signed in.
For more targeted tracking, use the Names field to view sign-in activity for specific agents. This feature helps you monitor and manage agent access effectively. For more details, visit the originalZendesk article.
More related questions
How can I check when an agent signed in on Zendesk?
You can check when an agent signed in by using the audit log on Enterprise plans. Simply filter the audit log by selecting 'Signed in' as the Activity type and 'Team member' as the Type. This will allow you to see the timestamps of agent sign-ins….
Can I view specific agent sign-in details on Zendesk?
Yes, you can view specific agent sign-in details on Zendesk by using the audit log. On Enterprise plans, filter the audit log by selecting 'Signed in' as the Activity type and 'Team member' as the Type. To narrow it down to a specific agent, use…
What filters should I use to find agent sign-in timestamps in Zendesk?
To find agent sign-in timestamps in Zendesk, use the audit log filters. On Enterprise plans, select 'Signed in' as the Activity type and 'Team member' as the Type. These filters will help you locate the sign-in timestamps for agents. If you need to…
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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