Check Agent Sign-In Timestamps on Zendesk
Learn how to check agent sign-in timestamps on Zendesk using the audit log. Filter by activity type and team member.
How can I check when an agent signed in on Zendesk?
You can check when an agent signed in by using the audit log on Enterprise plans. Simply filter the audit log by selecting 'Signed in' as the Activity type and 'Team member' as the Type.
This will allow you to see the timestamps of agent sign-ins. If you want to view a specific agent's sign-in information, you can use the Names field to filter the results. For more detailed instructions, you can refer to the originalZendesk article.
More related questions
Can I view specific agent sign-in details on Zendesk?
Yes, you can view specific agent sign-in details on Zendesk by using the audit log. On Enterprise plans, filter the audit log by selecting 'Signed in' as the Activity type and 'Team member' as the Type. To narrow it down to a specific agent, use…
What filters should I use to find agent sign-in timestamps in Zendesk?
To find agent sign-in timestamps in Zendesk, use the audit log filters. On Enterprise plans, select 'Signed in' as the Activity type and 'Team member' as the Type. These filters will help you locate the sign-in timestamps for agents. If you need to…
Is it possible to track agent sign-in activity on Zendesk?
Yes, tracking agent sign-in activity on Zendesk is possible through the audit log, available on Enterprise plans. By filtering the audit log with 'Signed in' as the Activity type and 'Team member' as the Type, you can see when agents have signed…
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