Email Format Causing Zendesk Logo Appearance
Understand which email formats trigger the Zendesk logo and how to use your own email address.
What email address format causes the Zendesk logo to appear?
The Zendesk logo appears when using Zendesk's native email addresses. If your email notifications are sent from an address like[email protected], some email clients will display the Zendesk logo as the sender's avatar.
To prevent this, consider using an external email address. This change will allow your own logo or avatar to be displayed, enhancing your brand's visibility in customer communications. For guidance on setting up an external email address, see the article onAdding support email addresses for users to submit tickets.
More related questions
Why do some customers see the Zendesk logo in their email?
Customers might see the Zendesk logo in their email because you're using Zendesk's native email addresses. When you send email notifications from an address like[email protected], some email clients display the Zendesk logo as the…
How can I change the sender avatar from the Zendesk logo?
To change the sender avatar from the Zendesk logo, use your own external email address. When you send emails from a Zendesk native address, like[email protected], some email clients show the Zendesk logo as the avatar. By adding an…
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