Creating Custom Article Lists in Zendesk Guide
How do I create a custom article list in Zendesk Guide?
Creating a custom article list in Zendesk Guide involves using search and filters. Start by entering a search query in the search box, then apply filters to narrow down the results. You can save this custom view for personal use or share it with all agents, except on the Suite Team plan. This feature allows you to tailor your view of the knowledge base content to suit your needs.
More related questions
How can I access article lists in Zendesk Guide?
To access article lists in Zendesk Guide, you need to be a Guide admin or an agent with edit permissions. Simply click the Manage articles icon in the sidebar, and your All articles list will open by default. This list provides an overview of all…
What are the standard article lists available in Zendesk Guide?
Zendesk Guide offers several standard article lists to help you manage your knowledge base. These include 'All articles', which shows all articles in your source language, 'Drafts', which displays unpublished articles, and 'Archived articles',…
How can I add or remove columns in my article list view?
You can customize your article list view by adding or removing columns. In the All articles list, click the More icon to see available columns. You can add up to six additional columns, making a total of nine. To remove a column, click its name…
Can I view all knowledge base articles for a specific language?
Yes, you can view all articles for a specific language in Zendesk Guide. Click the Manage articles icon, then use the Filters option to select Language. Choose the desired language from the list, and only articles in that language will appear. Note…
Who can use article lists in Zendesk Guide?
Article lists in Zendesk Guide can be used by Guide admins and agents with edit permissions. Agents can only access articles where they have edit or publish permissions. This ensures that only authorized users can manage and view specific content…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
