Zendesk Help Center Attachment Size Limits
What are the attachment size limits for articles and posts in Zendesk Help Center?
In Zendesk Help Center, the attachment size limit for articles is 20MB per file or image upload. For community posts and comments, the limit is 2MB per image file. This means you can upload multiple attachments as long as each one does not exceed these size limits.
If you have files larger than these limits, consider using a cloud-storage service and linking to the files instead. This approach helps maintain the performance and reliability of your Help Center. For more details, you can check the originalZendesk Help Center article.
More related questions
How many attachments can I add to a Zendesk Help Center article?
There is no set limit on the number of attachments you can add to a Zendesk Help Center article. However, each attachment must be within the 20MB size limit for articles. While you can technically add many attachments, it's best to avoid…
Is there a total storage limit for Zendesk Help Center articles?
Zendesk Help Center does not impose a total storage limit for individual articles. However, adding a large number of large files can lead to performance issues. The Help Center is designed primarily as a knowledge base, not a file distribution…
Can I increase the attachment size limit in Zendesk Help Center?
Currently, the attachment size limit in Zendesk Help Center is fixed at 20MB for articles and 2MB for community posts and comments. There is no option to increase these limits directly. For larger files, the recommended workaround is to use a…
What should I do if my file exceeds the Zendesk Help Center attachment limit?
If your file exceeds the Zendesk Help Center attachment limit of 20MB for articles or 2MB for community posts, consider using a cloud-storage service. Upload your large file to a service like Google Drive or Dropbox, and then link to it in your…
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