Ticket Field Added but Not Working? Troubleshoot Here
Discover steps to take if your ticket field is added but not functioning on Zendesk.
What should I do if my ticket field is added but not working?
If your ticket field is added to the correct form but still not functioning, refreshing the page or logging out and back into Zendesk might help.
If the issue persists, it could be account-specific, and you may need to contact Zendesk support for further assistance. They can provide more personalized help by looking into your account details. You can start a direct chat with their support team for more guidance.
More related questions
Why isn't my new ticket field showing on the ticket form?
If your new ticket field isn't appearing on the ticket form, try refreshing your page first. Sometimes, changes need a quick refresh to show up. Additionally, if your Zendesk plan supports multiple ticket forms, ensure that the new field is added…
How can I contact Zendesk support for ticket field issues?
To resolve specific issues with ticket fields, contacting Zendesk support can be very helpful. They can investigate your account and provide tailored assistance. You can start a direct chat with their support team by following the instructions in…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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