New Ticket Field Not Showing on Form? Here's Why
Learn why your new ticket field isn't appearing on your Zendesk ticket form and how to fix it.
Why isn't my new ticket field showing on the ticket form?
If your new ticket field isn't appearing on the ticket form, try refreshing your page first. Sometimes, changes need a quick refresh to show up.
Additionally, if your Zendesk plan supports multiple ticket forms, ensure that the new field is added to the correct form. Each form can have different fields, so double-checking this can often solve the issue. For more detailed guidance on adding fields to forms, you can refer to the article onCreating ticket forms to support multiple request types.
More related questions
What should I do if my ticket field is added but not working?
If your ticket field is added to the correct form but still not functioning, refreshing the page or logging out and back into Zendesk might help. If the issue persists, it could be account-specific, and you may need to contact Zendesk support for…
How can I contact Zendesk support for ticket field issues?
To resolve specific issues with ticket fields, contacting Zendesk support can be very helpful. They can investigate your account and provide tailored assistance. You can start a direct chat with their support team by following the instructions in…
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