Purpose of Content Tags in Zendesk Community Posts
What is the purpose of adding content tags to Zendesk community posts?
Adding content tags to community posts helps group and display related content to end users. When users click on a content tag, they are directed to a search results page showing all help center content with the same tag.
This feature enhances the discoverability of related articles and posts, making it easier for users to find the information they need. For more insights, you can refer to the originalZendesk help article.
More related questions
How can I add content tags to a new community post in Zendesk?
To add content tags to a new community post, you can do it while creating the post. In Guide, click on Add > Community post. Configure the details of your community post, and in the Related to field, click the down arrow to select the content tag…
Can I add content tags to an existing community post in Zendesk?
Yes, you can add content tags to an existing community post. To do this, open the post you want to edit, click the Post actions icon, and select Edit. In the Related to field, click the down arrow and select the content tag you want to apply….
Who can add content tags to community posts in Zendesk?
The ability to add content tags to community posts in Zendesk depends on the user's role. Guide admins and agents can create and manage content tags. If permissions are granted, agents can also manage content tags for specific topics. End users can…
Why can't I add content tags to new posts in my Zendesk community?
If you're unable to add content tags to new posts, it might be due to your system's configuration or your user role. Ensure that your permissions allow you to add tags, as this capability varies by role. If you're still facing issues, it might be…
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