image for site

Filtering and Sorting Tickets in Zendesk Agent Home

Learn how to filter and sort tickets in Zendesk Agent Home to customize your view and prioritize tasks effectively.

How can I filter and sort tickets in Zendesk Agent Home?

In Zendesk Agent Home, you can filter tickets by status and channel to get a customized view of your work. To filter by channel, click the Channel filter at the top of your tickets list and select a channel. To filter by status, click the Status filter and choose from options like Open, Pending, or On-hold.

Sorting options include Recommended, Oldest updated, and Newest updated, helping you prioritize tasks. A blue dot indicates a filtered list, showing the number of filters applied. To clear filters, simply click Clear filters.


More related questions

What is Zendesk Agent Home and how does it help manage work?

Zendesk Agent Home is a centralized hub for agents to efficiently manage their work, including tickets and messaging conversations. It acts as a personal command center, providing real-time updates on tickets assigned to you, without needing to…

How can admins activate Agent Home in Zendesk?

Admins need to activate Agent Home before agents can use it. This is done through the Admin Center by navigating to Workspaces in the sidebar, selecting Agent tools, and then enabling Agent Home. Once activated, agents can access their home page in…

How do agents open and use Agent Home in Zendesk?

Agents can open Agent Home by clicking the Home icon in the sidebar of the Support ticketing interface. This page allows them to manage tickets assigned to them and view ticket updates. For quick access, agents can bookmark the Agent Home page. The…

How can I remove myself as a CC or follower in Zendesk Agent Home?

Agent Home provides a quick way to remove yourself as a CC or follower on tickets. To remove yourself as a CC, click Shared work > CCed, open the ticket, and delete your name from the CC list. To remove yourself as a follower, click Shared work >…

What are the limitations of Zendesk Agent Home?

Zendesk Agent Home currently supports web, email, messaging, and talk tickets, with chat and talk SMS tickets coming soon. It displays the 100 most-recently updated tickets assigned to you, where you are a CC, or a follower. Tickets updated since…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites