Limitations of Zendesk Agent Home
What are the limitations of Zendesk Agent Home?
Zendesk Agent Home currently supports web, email, messaging, and talk tickets, with chat and talk SMS tickets coming soon. It displays the 100 most-recently updated tickets assigned to you, where you are a CC, or a follower.
Tickets updated since November 21, 2023, will appear in Agent Home. For live updates, messaging conversations update immediately, while email and web tickets update upon page refresh. These limitations are being addressed in future updates.
More related questions
What is Zendesk Agent Home and how does it help manage work?
Zendesk Agent Home is a centralized hub for agents to efficiently manage their work, including tickets and messaging conversations. It acts as a personal command center, providing real-time updates on tickets assigned to you, without needing to…
How can admins activate Agent Home in Zendesk?
Admins need to activate Agent Home before agents can use it. This is done through the Admin Center by navigating to Workspaces in the sidebar, selecting Agent tools, and then enabling Agent Home. Once activated, agents can access their home page in…
How do agents open and use Agent Home in Zendesk?
Agents can open Agent Home by clicking the Home icon in the sidebar of the Support ticketing interface. This page allows them to manage tickets assigned to them and view ticket updates. For quick access, agents can bookmark the Agent Home page. The…
How can I filter and sort tickets in Zendesk Agent Home?
In Zendesk Agent Home, you can filter tickets by status and channel to get a customized view of your work. To filter by channel, click the Channel filter at the top of your tickets list and select a channel. To filter by status, click the Status…
How can I remove myself as a CC or follower in Zendesk Agent Home?
Agent Home provides a quick way to remove yourself as a CC or follower on tickets. To remove yourself as a CC, click Shared work > CCed, open the ticket, and delete your name from the CC list. To remove yourself as a follower, click Shared work >…
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