Providing Chat Support on Mobile Devices
Agents can use Zendesk Chat mobile apps on iOS and Android to provide support, ensuring flexibility and convenience.
Can agents provide chat support using mobile devices?
Yes, agents can provide chat support using mobile devices with the Zendesk Chat mobile apps. The apps are available for both iOS and Android devices, making it convenient for agents to assist customers from anywhere. The iOS app is compatible with devices running iOS 7 and higher, while the Android app supports devices running Android 2.3 and higher.
More related questions
How can agents sign in to the Zendesk Chat mobile app?
Signing in to the Zendesk Chat mobile app depends on your setup. If you're using a Chat-Support integration, the steps may vary. For detailed instructions, you can refer to the Chat mobile app authentication guide. This ensures that agents can…
How can visitors access the chat widget on mobile devices?
Visitors can easily access your chat widget when browsing your site on a mobile device. This allows them to reach out for support directly from their smartphones or tablets. For more details on how to customize the chat widget for mobile devices,…
Is it possible to embed mobile chat support in an app?
Yes, you can embed mobile chat support directly into your app using the Zendesk mobile chat SDK. This integration allows for a seamless chat experience within your app, making it easier for users to get support without leaving the app. For more…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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