To ensure Zendesk can send emails on behalf of your domain, add a sender policy framework (SPF) record and digitally sign outbound emails.
This helps verify that Zendesk is authorized to send emails from your domain, combating spoofing and ensuring emails are recognized as legitimate by recipients.
To forward emails from your existing email address to Zendesk Support, you need to add your external support address in Zendesk and set up forwarding in your email service. First, add your external support address in Zendesk so it can verify the…
Before forwarding emails to Zendesk, ensure you're ready to process tickets in Zendesk, as this is one of the last steps before going live. You can forward emails to any existing Zendesk address or create new support addresses for forwarded emails….
Yes, you can forward multiple email addresses to a single Zendesk address, but it's recommended to create a Zendesk support address for each forwarded account. This setup allows for a 1:1 mapping with your external accounts, making it easier to…
To add a Gmail support address in Zendesk, navigate to Admin Center, click Channels, then Talk and email > Email. If the Zendesk support address doesn't exist, create it. In the Support addresses section, click Add address, select Connect other,…
Setting up forwarding on your mail server involves configuring automatic forwarding at the server level, not manually or via an email client. The exact steps depend on your email provider, and you should refer to their documentation for guidance….
Using a distribution group email or an email alias as a support address in Zendesk can cause routing and troubleshooting issues. It's best to use a dedicated forwarding address to ensure smooth operation and avoid complications. This ensures that…
If your Zendesk forwarding setup fails verification, you'll receive an alert and need to resolve the issues before retrying the verification. Ensure that the forwarding is correctly configured on your mail server and that the test email can be…