Set Up Email Forwarding for Zendesk: Mail Server Guide
What are the steps to set up forwarding on my mail server for Zendesk?
Setting up forwarding on your mail server involves configuring automatic forwarding at the server level, not manually or via an email client.
The exact steps depend on your email provider, and you should refer to their documentation for guidance. Ensure forwarding is set up correctly to avoid suspended tickets. Zendesk verifies the setup with a test email, and if successful, the address is verified.
More related questions
How do I forward emails from my existing email address to Zendesk Support?
To forward emails from your existing email address to Zendesk Support, you need to add your external support address in Zendesk and set up forwarding in your email service. First, add your external support address in Zendesk so it can verify the…
What should I consider before forwarding emails to Zendesk?
Before forwarding emails to Zendesk, ensure you're ready to process tickets in Zendesk, as this is one of the last steps before going live. You can forward emails to any existing Zendesk address or create new support addresses for forwarded emails….
Can I forward multiple email addresses to a single Zendesk address?
Yes, you can forward multiple email addresses to a single Zendesk address, but it's recommended to create a Zendesk support address for each forwarded account. This setup allows for a 1:1 mapping with your external accounts, making it easier to…
How do I add a Gmail support address in Zendesk?
To add a Gmail support address in Zendesk, navigate to Admin Center, click Channels, then Talk and email > Email. If the Zendesk support address doesn't exist, create it. In the Support addresses section, click Add address, select Connect other,…
Why should I avoid using a distribution group email as a support address in Zendesk?
Using a distribution group email or an email alias as a support address in Zendesk can cause routing and troubleshooting issues. It's best to use a dedicated forwarding address to ensure smooth operation and avoid complications. This ensures that…
What should I do if my Zendesk forwarding setup fails verification?
If your Zendesk forwarding setup fails verification, you'll receive an alert and need to resolve the issues before retrying the verification. Ensure that the forwarding is correctly configured on your mail server and that the test email can be…
How can I ensure Zendesk can send emails on behalf of my domain?
To ensure Zendesk can send emails on behalf of your domain, add a sender policy framework (SPF) record and digitally sign outbound emails. This helps verify that Zendesk is authorized to send emails from your domain, combating spoofing and ensuring…
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