Enable Automatic Ticket Creation for Gmail in Zendesk
How do I enable automatic ticket creation for my Gmail inbox in Zendesk?
To enable automatic ticket creation for your Gmail inbox in Zendesk, you need to connect your Gmail account to Zendesk Support. This allows Zendesk to import emails from your Gmail and convert them into support tickets.
To set this up, go to the Admin Center in Zendesk, click on Channels in the sidebar, then select Talk and email > Email. In the Support addresses section, click Add address and select Connect external address. Sign in to your Gmail account when prompted. If you don't want to import pre-existing emails, make sure to deselect the option to create tickets from the last 50 emails. Follow the on-screen prompts to complete the connection. Once connected, Zendesk will check your Gmail inbox every minute for new, unread emails and convert them into tickets. For more details, visit theoriginal link.
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