Zendesk Actions Not Mirrored in Gmail: Solutions
Why are my Zendesk actions not reflected in Gmail?
Actions performed in Zendesk, such as opening or responding to emails, are not mirrored in Gmail due to the limitations of the Gmail connector.
Zendesk's integration with Gmail focuses on ticket creation and management within Zendesk, without two-way synchronization with Gmail. To address this, consider manual tracking, third-party email tracking solutions, or custom integrations. These options can help bridge the gap between Zendesk and Gmail, depending on your organization's needs.
More related questions
How do I enable automatic ticket creation for my Gmail inbox in Zendesk?
To enable automatic ticket creation for your Gmail inbox in Zendesk, you need to connect your Gmail account to Zendesk Support. This allows Zendesk to import emails from your Gmail and convert them into support tickets. To set this up, go to the…
What are the Google sending limits when using Zendesk with Gmail?
Google imposes daily sending limits for emails, which can affect your Zendesk integration. For regular Gmail accounts, the limit is 500 messages per day, while Google Apps accounts have a limit of 2000 messages per day. If you approach these…
Can I connect multiple Gmail accounts to Zendesk?
Yes, you can connect multiple Gmail accounts to Zendesk, and each Gmail address will automatically be added as a support address. To connect additional Gmail accounts, repeat the connection process for each account. This involves going to the Admin…
How do I disconnect a Gmail account from Zendesk?
Disconnecting a Gmail account from Zendesk is straightforward and can be done at any time if you wish to stop importing emails from that inbox. To disconnect, go to the Admin Center, click on Channels in the sidebar, then select Talk and email >…
What should I do if my Gmail account disconnects from Zendesk?
If your Gmail account disconnects from Zendesk, you can easily reconnect it to continue receiving emails as tickets. To reconnect, go to the Admin Center, click on Channels in the sidebar, then select Talk and email > Email. Locate the Gmail…
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