Reconnect a Disconnected Gmail Account in Zendesk
What should I do if my Gmail account disconnects from Zendesk?
If your Gmail account disconnects from Zendesk, you can easily reconnect it to continue receiving emails as tickets.
To reconnect, go to the Admin Center, click on Channels in the sidebar, then select Talk and email > Email. Locate the Gmail account in the Support addresses section and click Reconnect. If the account is missing, you may need to reconnect it as a new external address. Once reconnected, Zendesk will resume importing new, unread emails from your Gmail inbox.
More related questions
How do I enable automatic ticket creation for my Gmail inbox in Zendesk?
To enable automatic ticket creation for your Gmail inbox in Zendesk, you need to connect your Gmail account to Zendesk Support. This allows Zendesk to import emails from your Gmail and convert them into support tickets. To set this up, go to the…
What are the Google sending limits when using Zendesk with Gmail?
Google imposes daily sending limits for emails, which can affect your Zendesk integration. For regular Gmail accounts, the limit is 500 messages per day, while Google Apps accounts have a limit of 2000 messages per day. If you approach these…
Can I connect multiple Gmail accounts to Zendesk?
Yes, you can connect multiple Gmail accounts to Zendesk, and each Gmail address will automatically be added as a support address. To connect additional Gmail accounts, repeat the connection process for each account. This involves going to the Admin…
How do I disconnect a Gmail account from Zendesk?
Disconnecting a Gmail account from Zendesk is straightforward and can be done at any time if you wish to stop importing emails from that inbox. To disconnect, go to the Admin Center, click on Channels in the sidebar, then select Talk and email >…
Why are my Zendesk actions not reflected in Gmail?
Actions performed in Zendesk, such as opening or responding to emails, are not mirrored in Gmail due to the limitations of the Gmail connector. Zendesk's integration with Gmail focuses on ticket creation and management within Zendesk, without…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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