Forwarding incoming emails from your existing email address to Zendesk Support is a straightforward process. This allows you to receive support requests at your current email address and have them automatically forwarded to your Zendesk account.
To set this up, you need to configure your email settings to forward emails to your Zendesk support address. For detailed instructions, refer to the originalZendesk help documentation.
Connecting your email server to Zendesk using the Authenticated SMTP Connector is part of an early access program (EAP). This feature allows you to securely connect your email server to Zendesk, ensuring that your emails are authenticated and…
Yes, you can accept wildcard email addresses for support requests in Zendesk. This feature allows end users to send support requests to any email address that matches a specified pattern, providing flexibility in how you manage incoming support…
Verifying the account owner's email address in Zendesk is crucial for account security and management. This verification ensures that the account owner can receive important notifications and manage the account settings effectively. When you open a…
Ticket suspension in Zendesk occurs when an email is flagged for certain issues, preventing it from being processed as a support ticket. Common causes include spam detection, email address conflicts, or missing required information. The Suspended…
Setting up notifications for suspended tickets in Zendesk helps you stay informed about emails that require attention. You can configure Zendesk to send you an email notification whenever a ticket is suspended. This feature complements the…
Enabling automatic ticket creation for your Gmail inbox in Zendesk allows you to streamline your support process by converting incoming emails into support tickets automatically. This feature leverages Google API Services to integrate your Gmail…
Allowing Zendesk to send emails on behalf of your email domain ensures that your support emails are delivered with your domain's branding. This involves configuring your domain's DNS settings to authorize Zendesk as a sender. By doing this, you can…
Email address conflicts in ticket replies occur when the 'From' and 'Reply-to' addresses do not match, potentially causing confusion in ticket management. It's important to resolve these conflicts to ensure smooth communication. You can address…
Setting up an allowlist and blocklist in Zendesk helps you control which email addresses can send support requests. This feature is useful for managing spam and ensuring that only legitimate requests are processed. You can configure these lists in…