Identifying Users in Zendesk Search Reports
Can I identify users who performed top searches in Zendesk?
Unfortunately, you cannot directly identify users who performed top searches in Zendesk. The Search dataset does not include an attribute for user names.
However, you can use the Search user role attribute to see the role of the user who performed the search. If identifying end-user names is important, consider suggesting this feature in Zendesk's community forums, where engaged discussions can influence future product updates.
More related questions
How can I report on top searched questions and clicks by date in Zendesk?
You can easily report on the most frequently searched queries and clicks in Zendesk using Explore. This helps you understand what users are searching for and which articles they choose, allowing you to prioritize updates for the most-used articles….
What do I need to create a report on searched questions in Zendesk?
To create a report on searched questions in Zendesk, you'll need a few things. First, ensure you have Zendesk Explore Professional or Enterprise, as well as Editor or Admin permissions. The process is beginner-friendly and takes about 10 minutes….
How do I create a new report in Zendesk Explore?
Creating a new report in Zendesk Explore is straightforward. Begin by clicking the reports icon in Explore, then select 'New report' from the Reports library. On the Select a dataset page, choose Guide > Guide - Search, and click 'Start report' to…
How can I filter search results by date in Zendesk reports?
Filtering search results by date in Zendesk reports is a useful way to narrow down your data. You can apply a filter for Search timestamp - Date to focus on specific time periods. This allows you to analyze search trends over time and make informed…
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