Customers can easily view their tickets even if they're part of multiple organizations. They can do this by accessing the Customer Portal in the help center. On the 'My Activities' page, they should click on 'Organization requests'. If they're associated with multiple organizations, a drop-down menu will appear next to the search bar, allowing them to select which organization's requests they want to view.
This feature makes it simple for users to manage and track their tickets across different organizations. For more detailed information, you can refer to the article on submitting and tracking requests in the help center Customer Portal.
By default, end users can only view and modify their own tickets. However, it's possible to adjust these settings to allow a user to see all tickets within their organization. When importing users in bulk, you can specify the access level for each…
When bulk importing users into Zendesk, you can specify the level of access each user has to tickets. This includes setting whether a user can view only their own tickets or all tickets within their organization. This feature is particularly useful…