Change User Ticket Access During Bulk Import
Learn how to specify user ticket access levels when bulk importing users into Zendesk.
How do I change a user's ticket access when bulk importing?
When bulk importing users into Zendesk, you can specify the level of access each user has to tickets. This includes setting whether a user can view only their own tickets or all tickets within their organization.
This feature is particularly useful for managing large numbers of users efficiently, ensuring that each user has the appropriate level of access without needing to adjust settings individually. For more details on bulk importing users, you can refer to the relevant Zendesk documentation.
More related questions
How can customers view their tickets if they're in multiple organizations?
Customers can easily view their tickets even if they're part of multiple organizations. They can do this by accessing the Customer Portal in the help center. On the 'My Activities' page, they should click on 'Organization requests'. If they're…
Can end users see all tickets of their organization by default?
By default, end users can only view and modify their own tickets. However, it's possible to adjust these settings to allow a user to see all tickets within their organization. When importing users in bulk, you can specify the access level for each…
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