Using Bookmarklets with Zendesk QA
What is a Bookmarklet and how can it be used with Zendesk QA?
A Bookmarklet is a small JavaScript program stored as a URL within a bookmark in a web browser.
For Zendesk QA, you can use a Bookmarklet to automate the process of generating the URL needed to open a specific conversation. To use it, visit the Bookmarklet page to understand how they work, find the appropriate Bookmarklet for your help desk integration, and drag the 'Review on Zendesk QA' button to your browser's bookmark bar. This makes it easy to open conversations in Zendesk QA directly from your browser.
More related questions
How can I add an 'Open in Zendesk QA' button to my help desk?
Adding an 'Open in Zendesk QA' button to your help desk is a straightforward process. First, you need to identify the conversation ID within your help desk system. Once you have the conversation ID, construct the URL using this ID and the…
How does the 'Open-In-Zendesk QA' bookmarklet work?
The 'Open-In-Zendesk QA' bookmarklet helps you quickly access conversations in Zendesk QA. It checks if you are on a valid conversation URL, such as<domain>.zendesk.com/agent/tickets/<id>. If the URL is valid, it redirects you to Zendesk QA with…
Can I use the 'Open-In-Zendesk QA' bookmarklet on any URL?
No, the 'Open-In-Zendesk QA' bookmarklet is designed to work only on specific URLs. It is intended for use on Zendesk ticket URLs, which follow the format<domain>.zendesk.com/agent/tickets/<id>. If you attempt to use it on a non-Zendesk URL, it…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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