How 'Open-In-Zendesk QA' Bookmarklet Works
Learn how the 'Open-In-Zendesk QA' bookmarklet redirects you to the correct conversation in Zendesk QA.
How does the 'Open-In-Zendesk QA' bookmarklet work?
The 'Open-In-Zendesk QA' bookmarklet helps you quickly access conversations in Zendesk QA.
It checks if you are on a valid conversation URL, such as<domain>.zendesk.com/agent/tickets/<id>. If the URL is valid, it redirects you to Zendesk QA with theexternalTicketIdparameter. If not, it provides feedback, alerting you that the URL is not a valid Zendesk ticket URL. This ensures you are always directed to the correct conversation in Zendesk QA.
More related questions
How can I add an 'Open in Zendesk QA' button to my help desk?
Adding an 'Open in Zendesk QA' button to your help desk is a straightforward process. First, you need to identify the conversation ID within your help desk system. Once you have the conversation ID, construct the URL using this ID and the…
What is a Bookmarklet and how can it be used with Zendesk QA?
A Bookmarklet is a small JavaScript program stored as a URL within a bookmark in a web browser. For Zendesk QA, you can use a Bookmarklet to automate the process of generating the URL needed to open a specific conversation. To use it, visit the…
Can I use the 'Open-In-Zendesk QA' bookmarklet on any URL?
No, the 'Open-In-Zendesk QA' bookmarklet is designed to work only on specific URLs. It is intended for use on Zendesk ticket URLs, which follow the format<domain>.zendesk.com/agent/tickets/<id>. If you attempt to use it on a non-Zendesk URL, it…
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