Add 'Open in Zendesk QA' Button to Help Desk
How can I add an 'Open in Zendesk QA' button to my help desk?
Adding an 'Open in Zendesk QA' button to your help desk is a straightforward process.
First, you need to identify the conversation ID within your help desk system. Once you have the conversation ID, construct the URL using this ID and theexternalTicketIdquery parameter. For example, the URL might look like this:https://kibbles.klausapp.com/conversations?externalTicketId=25338. Finally, add this constructed URL as a button or link in your help desk interface to streamline access to specific conversations in Zendesk QA. For more details, check out theoriginal link.
More related questions
What is a Bookmarklet and how can it be used with Zendesk QA?
A Bookmarklet is a small JavaScript program stored as a URL within a bookmark in a web browser. For Zendesk QA, you can use a Bookmarklet to automate the process of generating the URL needed to open a specific conversation. To use it, visit the…
How does the 'Open-In-Zendesk QA' bookmarklet work?
The 'Open-In-Zendesk QA' bookmarklet helps you quickly access conversations in Zendesk QA. It checks if you are on a valid conversation URL, such as<domain>.zendesk.com/agent/tickets/<id>. If the URL is valid, it redirects you to Zendesk QA with…
Can I use the 'Open-In-Zendesk QA' bookmarklet on any URL?
No, the 'Open-In-Zendesk QA' bookmarklet is designed to work only on specific URLs. It is intended for use on Zendesk ticket URLs, which follow the format<domain>.zendesk.com/agent/tickets/<id>. If you attempt to use it on a non-Zendesk URL, it…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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