Currently, totals in Zendesk Explore are only visible in the Table visualization format. If you switch to other visualization types like Column or Line, the totals will not be displayed.
This limitation means that if you need to see totals, you should use the Table visualization. For other visualization types, consider using different methods to highlight or summarize your data.
Adding simple totals to your Zendesk Explore report is straightforward. In the report builder, click the result manipulation icon and select the Totals option. Underneath 'Grand totals on', check the location of the attributes for which you want to…
Advanced totals in Zendesk Explore allow you to add multiple rows of totals, each with a different aggregator, but only with the Table visualization option. To use them, click the result manipulation icon in the report builder, select the Totals…
No, applying a metric filter to remove a value from being displayed in the report does not exclude those values from the calculated total. The totals will still include all data, even if some values are filtered out from view. This means that while…
To sort totals in Zendesk Explore without changing their position, use the advanced sort feature under results manipulation. This allows you to keep the sum or average totals in their original position, regardless of how other data is sorted. If…
To calculate a total as a percentage in Zendesk Explore, you can use the Result Metric Calculation feature. This allows you to perform further calculations on your totals, such as converting them into percentages. For example, you can create a…