Make Tags Mandatory for Solving Tickets in Zendesk
Learn how to require tags for ticket resolution in Zendesk using custom fields or the Ticket Field Manager app.
How can I make tags mandatory for agents to solve a ticket in Zendesk?
You can make tags mandatory for agents to solve a ticket by using a drop-down or multi-select custom ticket field. To do this, ensure you select 'Required to solve a ticket' in the setup panel of the ticket field. This will enforce that agents must select a tag before they can mark a ticket as solved.
Alternatively, you can use the Ticket Field Manager app, which allows you to require agents to select an option from the drop-down or multi-select custom ticket fields. This app ensures that the field is required for any ticket updates. For more detailed instructions, you can refer to theoriginal Zendesk article.
More related questions
What is the Ticket Field Manager app in Zendesk?
The Ticket Field Manager app in Zendesk is a tool that allows you to require agents to select an option from drop-down or multi-select custom ticket fields. This app ensures that these fields are mandatory for submitting any ticket updates. By…
Can I use custom fields to require tags for ticket resolution in Zendesk?
Yes, you can use custom fields to require tags for ticket resolution in Zendesk. By setting up a drop-down or multi-select custom ticket field and selecting 'Required to solve a ticket' in the setup panel, you can ensure that agents must choose a…
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