How Zendesk Detects User Language in Support
How does Zendesk detect a user's language in Support?
Zendesk detects a user's language through various methods depending on how the user interacts with the platform. If a user is created by an agent, their language defaults to the Support account's default language. For users not yet created, Zendesk uses auto-detection based on the language of the first email, the help center locale, web browser settings, or device locale.
For instance, if a user sends their first email in a specific language, that language is set as their default. Similarly, if they interact through the help center or web widget, their language is detected based on their browser or device settings. However, for social media interactions, the default account language is used. Learn more about these methods in theoriginal article.
More related questions
What happens if a user's language is set incorrectly in Zendesk?
If a user's language is set incorrectly in Zendesk, you have a couple of options to correct it. You can manually change the user's language one at a time through their profile settings. Alternatively, if you need to update multiple users, you can…
How does Zendesk handle language detection for users created by agents?
When a user is created by an agent in Zendesk, their language is automatically set to the default language of the Support account. This means that the language setting aligns with the primary language used by your organization. If you need to…
Can Zendesk auto-detect language from social media tickets?
Currently, Zendesk does not support auto-detection of language from social media tickets. When a ticket is created from platforms like Facebook Messenger, the language defaults to the Zendesk account's default language. This limitation means that…
How does Zendesk's auto-detection work for unregistered users?
For unregistered users, Zendesk's auto-detection sets the language based on their initial interaction. If they send an email, the language is detected from the email's content. If they use the help center, it's based on the locale they select….
How can I change the default language for my Zendesk Support account?
To change the default language for your Zendesk Support account, you need to access the Admin Center. From there, navigate to the Localization page and select the desired default language under the Localization tab. This change will affect the…
What options are available for customizing language settings in Zendesk's Web Widget?
Zendesk's Web Widget can detect a user's language based on their browser settings, but you can customize this behavior. By default, the widget uses the accept-language header from the user's browser to set the language. However, you have the option…
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