Enable Agent Workspace in Zendesk
Find out why enabling Agent Workspace in Zendesk is crucial for viewing detailed agent work items and live metrics.
Why do I need to enable Agent Workspace in Zendesk?
Enabling the Agent Workspace in Zendesk is essential for accessing detailed information about an agent's current work items. Without it, you may not be able to drill into live metrics to see what tasks an agent is handling.
To enable this feature, follow the steps outlined in the article 'Activating and deactivating the Zendesk Agent Workspace'. This will allow you to view tickets, chats, and conversations that agents are currently working on. Additionally, if you're using omnichannel routing, the Zendesk Omnichannel: Agent state dashboard can provide insights into agent activities.
More related questions
How can I view an agent's current work items in Zendesk?
To view an agent's current work items in Zendesk, you need to enable the Agent Workspace. Once enabled, you can drill into live metrics to see details like tickets, chats, and conversations that the agent is currently handling. To enable the Agent…
What should I do if I can't see an agent's work items in Zendesk?
If you can't see an agent's work items in Zendesk, it's likely because the Agent Workspace is not enabled. Enabling this feature will allow you to drill into live metrics and view detailed information about an agent's current tasks. To enable the…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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