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Limitations of Zendesk's Search Crawler with Sitemaps

Understand the limitations of Zendesk's search crawler regarding sitemaps, including the need for XML protocol compliance and no support for indexes.

What are the limitations of Zendesk's search crawler regarding sitemaps?

Zendesk's search crawler requires sitemaps to follow the sitemaps XML protocol and does not support sitemap indexes. A sitemap should list all the pages you want the crawler to index, and it must be hosted on the domain being crawled.

You can use a standard sitemap or a dedicated one for specific pages. However, script-generated XMLs or sitemap indexes are not supported, which means each sitemap must be a standalone file listing URLs directly.


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