Understanding 'Account Average' on Zendesk Talk
Learn what 'account average' means on the Zendesk Talk dashboard and how it helps compare agent performance daily.
What does 'account average' mean on the Zendesk Talk dashboard?
The 'account average' on the Zendesk Talk dashboard refers to the average of all calls for a specific day. This metric allows you to compare an individual agent's performance against the overall average for that day. It's important to note that the account average is limited to daily data and does not extend to larger time frames.
For more detailed information, you can refer to the original article onAnalyzing call activity with the Talk dashboard.
More related questions
How can I use the 'account average' to evaluate agent performance?
You can use the 'account average' to evaluate an agent's performance by comparing their daily call statistics to the average of all calls for that day. This comparison helps identify how an agent is performing relative to the overall team…
Is the 'account average' on Zendesk Talk dashboard available for longer periods?
No, the 'account average' on the Zendesk Talk dashboard is only available for daily data. It shows the average of all calls for a specific day, allowing you to compare it with an agent's performance for that same day. This metric does not extend to…
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