Using 'Account Average' for Agent Performance Evaluation
Discover how to use 'account average' on Zendesk Talk to assess agent performance by comparing daily call stats.
How can I use the 'account average' to evaluate agent performance?
You can use the 'account average' to evaluate an agent's performance by comparing their daily call statistics to the average of all calls for that day. This comparison helps identify how an agent is performing relative to the overall team performance on a given day.
Keep in mind that the account average is only applicable to daily data, so it provides a snapshot of performance for that specific day.
More related questions
What does 'account average' mean on the Zendesk Talk dashboard?
The 'account average' on the Zendesk Talk dashboard refers to the average of all calls for a specific day. This metric allows you to compare an individual agent's performance against the overall average for that day. It's important to note that the…
Is the 'account average' on Zendesk Talk dashboard available for longer periods?
No, the 'account average' on the Zendesk Talk dashboard is only available for daily data. It shows the average of all calls for a specific day, allowing you to compare it with an agent's performance for that same day. This metric does not extend to…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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