Consistent Sum in Zendesk Explore with Filters
Why does the overall sum remain consistent in Zendesk Explore reports with top/bottom filters?
The overall sum remains consistent in Zendesk Explore reports with top/bottom filters because the filter only hides results, not excludes them.
When you apply a top/bottom filter, it allows you to focus on the highest or lowest results within your report based on a specific range you define. However, even though the filter hides the results that don’t match your criteria, those hidden results are still included in the report’s data. Therefore, when you add a total to a report that uses a top/bottom filter, the sum of the values remains constant. The total sum calculation considers all results, whether they’re visible or hidden, to show the overall total. For more details, you can check theoriginal article.
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