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Zendesk's Conversational Commerce Feature

Learn how Zendesk's conversational commerce feature turns support interactions into sales opportunities.

What is the conversational commerce feature in Zendesk?

Conversational commerce in Zendesk allows agents to turn support conversations into revenue opportunities. Agents can make product recommendations, share promotions, and handle payments within the conversation.

This feature equips agents with tools to enhance customer interactions and drive sales, making support conversations more valuable for businesses.


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