AI-Based Ticket Merging in Zendesk
How does the AI-based ticket merging feature work in Zendesk?
Zendesk's AI-based ticket merging feature suggests related tickets that can be merged with the one an agent is currently working on. These suggestions appear in the Intelligence section of the context panel.
This feature helps streamline ticket management by reducing duplicate tickets and improving efficiency. Agents can easily merge tickets based on AI suggestions, ensuring a more organized support process.
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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