The Zendesk Help Center offers various search methods to help you find the information you need. Depending on your location within the Help Center, you can utilize different search functionalities.
These methods include full-text search of knowledge base articles, community posts, and federated search if enabled. This comprehensive search capability ensures that you can quickly locate relevant information, whether you're looking for specific articles or community discussions. Understanding these search methods can enhance your experience and make finding answers more efficient.
Two-factor authentication (2FA) adds an extra layer of security to your Zendesk Help Center account. It requires not only a password and username but also something that only the user has on them, i.e., a piece of information only they should know…
The new request list experience in the Zendesk Help Center is currently available in an Open Beta program. This feature aims to improve how users manage and track their support requests within the customer portal. With this new experience, users…
Editing your profile in the Zendesk Help Center allows you to update your user information, activity, and recent contributions. This can help personalize your experience and ensure your information is up-to-date. To edit your profile, navigate to…
Yes, if aliases are enabled for your Zendesk Help Center, you can add or edit an alias in your profile. An alias allows you to display a different name when interacting within the Help Center, providing an additional layer of privacy or…
Submitting and tracking requests in the Zendesk Help Center Customer Portal is a straightforward process. This feature is available on the Suite Team plan and allows users to manage their support interactions efficiently. To submit a request,…