Yes, if aliases are enabled for your Zendesk Help Center, you can add or edit an alias in your profile. An alias allows you to display a different name when interacting within the Help Center, providing an additional layer of privacy or personalization.
To set up or change your alias, go to your profile settings and look for the alias option. From there, you can enter a new alias or modify an existing one. This feature is particularly useful if you want to maintain anonymity or use a nickname when participating in community discussions.
Two-factor authentication (2FA) adds an extra layer of security to your Zendesk Help Center account. It requires not only a password and username but also something that only the user has on them, i.e., a piece of information only they should know…
The new request list experience in the Zendesk Help Center is currently available in an Open Beta program. This feature aims to improve how users manage and track their support requests within the customer portal. With this new experience, users…
Editing your profile in the Zendesk Help Center allows you to update your user information, activity, and recent contributions. This can help personalize your experience and ensure your information is up-to-date. To edit your profile, navigate to…
Submitting and tracking requests in the Zendesk Help Center Customer Portal is a straightforward process. This feature is available on the Suite Team plan and allows users to manage their support interactions efficiently. To submit a request,…
The Zendesk Help Center offers various search methods to help you find the information you need. Depending on your location within the Help Center, you can utilize different search functionalities. These methods include full-text search of…