Zendesk is expanding the Channel Name trigger to include all Sunshine Conversations (Sunco) channels. Previously, only messaging channels were enabled, but now, any channel type managed through the Sunco dashboard or API, such as Twilio, will be available in the Channel Name trigger dimension. This change enhances the flexibility and functionality of Zendesk's integration capabilities, allowing for better customization and improved workflow automation.Learn more.
Zendesk is making this change to enhance the flexibility and functionality of its integration capabilities. By enabling all channel types in the Channel Name trigger, Zendesk aims to provide a more robust and comprehensive toolset for managing…
No action is required on your part! All changes will be rolled out automatically to customers using Sunco integrations. Your existing workflows will seamlessly incorporate the new channel types without needing manual intervention. However, note…
For more information about the Sunco channel update, you can visit Zendesk's community forum, where they collect and manage customer product feedback. If you need general assistance with your Zendesk products, you can contact Zendesk Customer…