Interpreting Twilio Network Test Results for Zendesk Talk
How do I interpret the Twilio network test results for Zendesk Talk?
Understanding the Twilio network test results is crucial for troubleshooting Zendesk Talk issues. The test checks your network's bandwidth, open ports, browser support, and audio device functionality.
The results are divided into two sections: Twilio WebRTC Diagnostics and Log Output. The diagnostics section provides a Pass or Fail status for various tests. A green Pass indicates no issues, while a red Fail suggests potential network problems, especially with UDP, TLS, or TCP. In an office setting, these failures might be due to blocked ports, so ensure your network team has followed the Talk network requirements. For home networks, check for any router settings that might be blocking necessary ports. For more details, visit theoriginal link.
More related questions
What should I do if the Twilio network test shows high jitter?
High jitter in the Twilio network test can affect call quality in Zendesk Talk. Ideally, jitter should not exceed 20ms. To reduce jitter, consider switching from a Wi-Fi connection to a wired Ethernet connection, as this can provide a more stable…
Why is my Twilio network test failing on UDP, TLS, or TCP?
Failures in UDP, TLS, or TCP during the Twilio network test can indicate network issues affecting Zendesk Talk. These failures often occur due to blocked ports or network restrictions. In an office environment, ensure your network team has opened…
How can I ensure my Twilio network test logs are correct?
Ensuring your Twilio network test logs are correct is essential for optimal Zendesk Talk performance. The logs should appear in green, indicating no issues. Key logs to check include successful UDP, TCP, and TLS connections to Twilio, with low…
What is the ideal Round Trip Time (RTT) for Zendesk Talk?
The ideal Round Trip Time (RTT) for Zendesk Talk should be 150ms or less to ensure good call quality. A higher RTT can lead to poor call quality, causing delays and disruptions during conversations. If your RTT is above 150ms, consider checking…
How does packet loss affect Zendesk Talk calls?
Packet loss can significantly impact the quality of Zendesk Talk calls, even if it's as low as 1%. Packet loss indicates an unstable network connection, which can lead to dropped calls, delays, and poor audio quality. To minimize packet loss,…
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