Modify Agent Profile on Chat-Only Account
What can I change in an agent's profile on a chat-only account?
On a chat-only account, you have several options for modifying an agent's profile.
You can change the agent's name, email address, and role. Additionally, you can enable or disable their profile, reset their password, or even permanently delete the agent. These changes can be made by accessing the agent's profile through the Chat dashboard underSettings > Agentsand selectingEdit profile.
For more detailed instructions, visit the originalZendesk help article.
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