New Features in Zendesk Article Editor Early Access Program
What new features are included in the Zendesk article editor Early Access Program?
The Early Access Program (EAP) for Zendesk's new article editor introduces several exciting features aimed at enhancing content creation. Participants will experience greater control over editing tables, text wrapping around images, and drag-and-drop tools for paragraphs and other components.
Additionally, the EAP includes HTML blocks for editing complex HTML and adding advanced scripts, as well as Article Summaries for a concise snapshot of content. Advanced AI customers can even auto-generate these summaries. These features are designed to streamline the content creation process and boost audience engagement.
More related questions
What are the upcoming enhancements to the Zendesk article editor UI?
Zendesk is rolling out a series of enhancements to the Guide article editor UI starting December 2023 and continuing through 2024. These updates aim to introduce new capabilities like article multiplacement, collaboration tools, and generative AI…
How does article multiplacement work in Zendesk?
Article multiplacement in Zendesk allows you to manage articles across multiple sections and brands more efficiently. This feature lets you create a single article and place it in various locations, sharing the same title and body content. Each…
What is unified knowledge management in Zendesk?
Unified knowledge management in Zendesk allows you to oversee all your content in one list, eliminating the need to switch between brands in the Guide admin. This feature is enhanced by article multiplacement, which means articles can be placed in…
Can I revert to the old Zendesk article editor design?
Unfortunately, you cannot switch back to the previous article editor design in Zendesk. The updates are part of a broader enhancement strategy, and reverting is not an option. If you have feedback on the new design, Zendesk encourages you to share…
Will the Zendesk article editor enhancements include API access?
The current enhancements to the Zendesk article editor do not include API level access. While API integrations are important, they are not within the scope of this particular update. Zendesk plans to address API integrations in a separate…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
