Conditions for Requesters to Solve Tickets in Zendesk
What conditions must be met for requesters to mark tickets as solved?
For requesters to mark tickets as solved in the Zendesk Help Center, the ticket must be a question, task, or incident, and it must be assigned to an agent. These conditions ensure that the ticket is appropriately categorized and managed by the support team.
If these conditions are met and the option is still unavailable, it might be due to custom coding changes. You can re-add the necessary code by customizing your help center theme and accessing the Request page template.
More related questions
Why can't requesters mark tickets as solved in Zendesk Help Center?
Requesters may be unable to mark tickets as solved in the Zendesk Help Center if certain conditions are not met. Specifically, the ticket must be a question, task, or incident, and it must be assigned to an agent. If these conditions are satisfied…
How can I re-add the 'Mark as Solved' option in Zendesk?
If the 'Mark as Solved' option is missing, you may need to re-add the default code in your Zendesk Help Center. This can happen if custom coding has removed the feature. To re-add the code, customize your help center theme and access the Request…
Can I add custom conditions for marking tickets as solved?
Currently, adding custom conditions for end users to mark tickets as solved is not on the Zendesk roadmap. However, you can provide feedback to Zendesk to consider this feature in future updates. Engaging with the Zendesk community and providing…
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