Re-add 'Mark as Solved' Option in Zendesk
Learn how to re-add the 'Mark as Solved' option in Zendesk Help Center if it's missing.
How can I re-add the 'Mark as Solved' option in Zendesk?
If the 'Mark as Solved' option is missing, you may need to re-add the default code in your Zendesk Help Center. This can happen if custom coding has removed the feature.
To re-add the code, customize your help center theme and access the Request page template. You can find the default code attached to the original Zendesk article. This will restore the functionality for requesters to mark tickets as solved.
More related questions
Why can't requesters mark tickets as solved in Zendesk Help Center?
Requesters may be unable to mark tickets as solved in the Zendesk Help Center if certain conditions are not met. Specifically, the ticket must be a question, task, or incident, and it must be assigned to an agent. If these conditions are satisfied…
What conditions must be met for requesters to mark tickets as solved?
For requesters to mark tickets as solved in the Zendesk Help Center, the ticket must be a question, task, or incident, and it must be assigned to an agent. These conditions ensure that the ticket is appropriately categorized and managed by the…
Can I add custom conditions for marking tickets as solved?
Currently, adding custom conditions for end users to mark tickets as solved is not on the Zendesk roadmap. However, you can provide feedback to Zendesk to consider this feature in future updates. Engaging with the Zendesk community and providing…
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