Custom Conditions for Solving Tickets in Zendesk
Can I add custom conditions for marking tickets as solved?
Currently, adding custom conditions for end users to mark tickets as solved is not on the Zendesk roadmap. However, you can provide feedback to Zendesk to consider this feature in future updates.
Engaging with the Zendesk community and providing specific examples and details about your needs can help bring attention to this request. You can post your feedback in the General Product Feedback topic to discuss possible workarounds with other users.
More related questions
Why can't requesters mark tickets as solved in Zendesk Help Center?
Requesters may be unable to mark tickets as solved in the Zendesk Help Center if certain conditions are not met. Specifically, the ticket must be a question, task, or incident, and it must be assigned to an agent. If these conditions are satisfied…
What conditions must be met for requesters to mark tickets as solved?
For requesters to mark tickets as solved in the Zendesk Help Center, the ticket must be a question, task, or incident, and it must be assigned to an agent. These conditions ensure that the ticket is appropriately categorized and managed by the…
How can I re-add the 'Mark as Solved' option in Zendesk?
If the 'Mark as Solved' option is missing, you may need to re-add the default code in your Zendesk Help Center. This can happen if custom coding has removed the feature. To re-add the code, customize your help center theme and access the Request…
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