Requesters Can't Mark Tickets Solved in Zendesk
Why can't requesters mark tickets as solved in Zendesk Help Center?
Requesters may be unable to mark tickets as solved in the Zendesk Help Center if certain conditions are not met. Specifically, the ticket must be a question, task, or incident, and it must be assigned to an agent. If these conditions are satisfied and the option is still unavailable, custom coding might have removed the feature.
To resolve this, you can customize your help center theme and access the Request page template to re-add the default code. For more detailed instructions, you can refer to the originalZendesk article.
More related questions
What conditions must be met for requesters to mark tickets as solved?
For requesters to mark tickets as solved in the Zendesk Help Center, the ticket must be a question, task, or incident, and it must be assigned to an agent. These conditions ensure that the ticket is appropriately categorized and managed by the…
How can I re-add the 'Mark as Solved' option in Zendesk?
If the 'Mark as Solved' option is missing, you may need to re-add the default code in your Zendesk Help Center. This can happen if custom coding has removed the feature. To re-add the code, customize your help center theme and access the Request…
Can I add custom conditions for marking tickets as solved?
Currently, adding custom conditions for end users to mark tickets as solved is not on the Zendesk roadmap. However, you can provide feedback to Zendesk to consider this feature in future updates. Engaging with the Zendesk community and providing…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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