Fixing Ticket Links for Multiple Help Centers in Zendesk
How do I fix ticket links for multiple Help Centers in Zendesk?
To fix ticket links for multiple Help Centers in Zendesk, you need to create separate triggers for brands with and without a Help Center. For brands with a Help Center, include the {{ticket.url}} placeholder in your notifications. For brands without a Help Center, omit this placeholder to prevent broken links. This ensures that customers receive accurate and functional links to their tickets, tailored to the specific setup of each brand's support system.
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To manage email templates for multiple brands in Zendesk, you need to use a single email template and customize notifications with triggers. Since Zendesk allows only one email template per account, you should remove any brand-specific information…
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What happens if a brand in Zendesk doesn't have a Help Center?
If a brand in Zendesk doesn't have a Help Center, email notifications with ticket links will be broken. To address this, create separate triggers for brands without a Help Center and exclude the {{ticket.url}} placeholder from these notifications….
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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